FAQ

Every Vanam Origins product is handcrafted from natural wood — no plastic, and finished to be safe for everyday use around food and children. Because each piece is handmade rather than mass-produced, slight variation in grain, tone, and texture is normal and part of what makes it one-of-a-kind, not a defect.

Wipe clean with a soft, slightly damp cloth and dry immediately — avoid soaking wood items in water or leaving them wet. Skip harsh detergents, dishwashers, and direct heat or sunlight for long periods, as these can dry out or warp natural wood over time. With basic care, your Vanam piece will age gracefully for years.

No. Our pieces are finished with food-grade oil only — no lacquer, no synthetic polish, and no chemical stains or dyes. What you see is the natural colour and grain of the wood itself, which is why tone varies slightly from piece to piece.

Natural wood deepens in tone with use — this is normal and part of its character, not a defect. Cracking is prevented by simple care: don't soak it, dry it after washing, and keep it out of prolonged direct heat or sunlight. An occasional rub of food-grade oil keeps the grain nourished.

No — natural wood should never go in the dishwasher, as the heat and prolonged water exposure can dry it out and cause warping or cracking. Hand wash with mild soap, rinse, and dry, and your piece will last for years.

Orders are typically processed and dispatched within 2–5 business days. Most pincodes across India receive their order within 3–5 business days of dispatch. You'll get a confirmation email with tracking details as soon as your order ships — you can also check an estimate for your pincode right on any product page.

Yes — alongside all of India, we currently ship to the UAE, Australia, Canada, the UK, the US, and several countries across Europe and Asia. Shipping charges and delivery estimates are calculated and shown at checkout before you pay. Note that international orders may be subject to customs duties or import taxes charged by the destination country, which aren't included in our shipping charge.

Yes — Cash on Delivery is available across most serviceable pincodes in India, alongside secure prepaid options (UPI, cards, net banking, and wallets). You'll see the payment methods available for your address at checkout.

Because our products are handcrafted rather than mass-produced stock, we're not able to offer general returns or exchanges for reasons like change of mind. We do make it right for anything that arrives damaged or defective — see the next question. You can cancel an order free of charge any time before it's dispatched.

Absolutely — our pieces are made to be gifted and arrive in clean, eco-conscious packaging with a Vanam story card. Explore our Gifting collection for ideas like the wooden baby rattle set for baby showers and the neem wood spatula set for housewarmings.

Email us at customercare@vanamorigins.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll arrange a free replacement, or a full refund if a replacement isn't available.

Write to us any time at customercare@vanamorigins.com or use our Contact page — we're happy to help with anything from order questions to product care.