Refund policy

Vanam Origins™ is a brand operated by HORIZONENTERPRISES, Gurugram, Haryana, India. Questions: customercare@vanamorigins.com.

Our promise

Every Vanam product is handcrafted from natural wood, so slight variation in grain, tone, and texture is expected and is not a defect.

No returns, except for damaged or defective items

We do not accept returns or exchanges for reasons other than the item arriving damaged or defective — this includes change-of-mind, expecting a different look, or natural material variation (which is not a defect). Because our products are handmade and not mass-produced stock, we're unable to offer general returns.

Damaged or defective items

If your order arrives damaged or defective, contact us at customercare@vanamorigins.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a free replacement.

• In some cases we may ask you to send the damaged item back to us first (we'll cover that return shipping cost and give you instructions); in other cases we may not need it back at all — we'll tell you which applies when we respond.
• If a replacement isn't available for your item, we'll offer a full refund instead, issued to your original payment method within 7–10 business days.

Cancellations

Orders can be cancelled free of charge any time before they are dispatched. Once dispatched, the policy above applies.

Questions

Email customercare@vanamorigins.com with your order number for any question about a damaged or defective item.